Grievance Redressal
At Quince Capital, we aim to keep things simple and transparent. If something hasn't worked as expected, we're here to resolve it quickly and fairly.
Step 1: Get in touch
Start by reaching out to us through any of these channels:
Visit a branch
Walk into your nearest branch and submit your grievance to a branch official. You can also record your complaint in the Customer Complaint Register during working hours (9:30 AM to 6:30 PM).
Online
Raise your complaint directly through our website at www.quincecapital.in
Call or Email
Speak with our team at 18002107990 or write to us at hello@quincecapital.in
Our promise
We will respond to your complaint within
15 days.
Step 2: Escalation
If you are not satisfied with the resolution provided in Step 1, you can escalate the matter to our Grievance Redressal Officer or Principal Nodal Officer.
They will review your case with due care and share a response within 15 days. If additional time is required, we will inform you along with the reason.
Grievance Officer Contact Details:
Vikaskumar Jain
R Square, Andheri - Kurla Rd, near Chakala metro station, Andheri East, Mumbai - 400 059
gr@quincecapital.in
+91 8956604659
Step 3: External review
If your complaint remains unresolved within one month, or you are not satisfied with the final response or the reasons for delay, you may approach the Reserve Bank of India Ombudsman.
How to reach the Ombudsman
https://cms.rbi.org.in
Centralised Receipt and
Processing Centre, Reserve Bank of India, 4th Floor,
Sector 17,
Chandigarh 160 017
Toll free: 14448 (9:30 AM to 5:15 PM)
CRPC@rbi.org.in